KoalaBet Privacy Policy

User privacy is central to how KoalaBet operates its online casino and sportsbook services, and personal data collected is protected accordingly. This Privacy Policy explains what information is collected, how it is used, stored, shared and protected, and outlines the rights users hold regarding personal data. It covers registration details, transaction records, communication data and technical information gathered during use of the services. Transparency about data handling practices allows users to make informed decisions about the information they provide. Personal data is processed in accordance with applicable Australian privacy laws, including the Privacy Act 1988, which governs the collection, use and disclosure of personal data across these services.

KoalaBet site and app collects and uses personal data for a range of purposes connected to the operation of its online casino and sportsbook services. Information gathered during registration, deposits, withdrawals and gameplay supports account management, identity verification and secure transaction processing. Data may also be used to improve platform performance, personalise the user experience and meet obligations under Australian gambling and financial regulations. Marketing communications and analytics rely on collected data only where users have provided appropriate consent or where permitted by law. The following list outlines the main purposes for which personal information is used:

• Account creation and ongoing management;
• Identity and age verification in line with regulatory requirements;
• Transaction processing covering deposits, withdrawals and related payments;
• Detection and prevention of fraud, money laundering and problem gambling;
• Customer support and response to user enquiries;
• Improvements to website functionality, security and performance;
• Personalisation of promotions and content based on user preferences;
• Analytics used to understand usage patterns across services;
• Service related communications and, where consented to, marketing messages;
• Reporting and record keeping obligations under applicable Australian laws.

Every use of personal information described above is carried out on a lawful basis, whether through user consent, contractual necessity or compliance with regulatory obligations. Data is not used for purposes beyond those outlined in this policy without informing users and, where required, obtaining further consent.

Cookies and similar technologies are small pieces of data stored on a device when using KoalaBet’s online services. These technologies help provide and improve the platform by supporting essential functions such as authentication and account security.

Cookies may also remember user preferences, including language and display settings, so the experience feels consistent across visits. Analytics cookies help track how users interact with the website and sportsbook features, supporting ongoing improvements to design and content.

Some cookies are stored only for the duration of a browsing session, while others remain on a device for a longer period depending on their purpose. Users can manage cookie preferences through browser or device settings where this option is supported, including the ability to block or delete cookies at any time. Certain cookies, if disabled, may affect how parts of the platform function.

KoalaBet may share personal data with trusted external service providers when necessary to operate, maintain, improve or secure its services, or to comply with legal obligations. Access to personal information is limited to what each provider needs to perform its function, and data is shared only for legitimate business purposes. The categories of recipients that may receive personal data include:

• Cloud hosting and infrastructure providers supporting website and platform operations;
• Analytics services used to understand user behaviour and improve services;
• Payment processors handling deposits, withdrawals and other financial transactions;
• Authentication and identity verification providers confirming user identity and age;
• Customer support platforms used to manage enquiries and communications;
• Regulatory bodies and legal authorities where disclosure is required by law;
• Fraud prevention and security services protecting accounts and transactions;
• Business partners involved in delivering promotions or joint services, where applicable.

Personal data shared with external parties is subject to contractual or legal safeguards designed to protect confidentiality and limit use to agreed purposes.

Personal data collected by KoalaBet may be transferred to and processed in countries other than the user’s country of residence when necessary to provide services or work with trusted providers located overseas. Appropriate safeguards are applied to protect personal information during these transfers, in line with applicable Australian privacy laws. The circumstances and protections associated with international data transfers include:

• Transfers to cloud hosting or data storage providers located outside Australia;
• Transfers to payment processors operating in multiple jurisdictions;
• Use of contractual clauses requiring recipients to maintain adequate data protection standards;
• Restriction of access to personal data to authorised personnel only;
• Ongoing assessment of overseas providers’ security and privacy practices;
• Compliance with applicable cross border data transfer requirements under Australian law.

The Services may contain links to external websites, applications or services that operate under their own privacy policies. These external platforms are not controlled by KoalaBet, and this policy does not extend to their practices. Before interacting with any linked service, users should be aware of the following:

• External websites may collect personal data differently from the platform’s own services;
• The platform is not responsible for the privacy practices, content or security of external services;
• Linked services may use their own cookies and tracking technologies;
• Users should review the privacy policy of any external website before providing personal information;
• A decision to follow a link away from the platform rests with the user;
• Any concerns about an external service should be directed to that service’s operator.

Users can access, update or correct personal information through account settings on the platform, where these options are available. When those tools do not cover a specific request, users may contact KoalaBet support representatives to ask for changes or deletion of personal data. Such requests may be subject to reasonable identity verification to protect the security of user data. All requests are reviewed promptly and addressed in line with applicable Australian privacy laws. This process reflects an ongoing commitment to protecting personal information and respecting the privacy rights of every user.